The latest figures published today show more than 9 in 10 over 75 households have now made arrangements for a free or paid licence or updated us on changes in their circumstances. This is in line with the broader UK population – the overwhelming majority pay the licence fee and enjoy the great programmes and services the BBC provides on TV, radio and online.
As we have now reached a situation where over 75s households are in line with the general population, the extended transition period we put in place due to Covid will end on 31 July 2021. And in line with general policy, anyone who watches or records live TV programmes on any channel, or downloads or watches BBC programmes on iPlayer, must be covered by a valid TV licence.
We will shortly be writing to the remaining 260,000 customers who haven’t yet made arrangements. It will include information about the simple steps to take to get set up and makes clear that advice and support are on hand should people need it. Payment plans are still available to help spread the cost, and information about Pension Credit and how to check whether someone is eligible for a free licence is included on all of TV Licensing’s mailings. No one needs to leave their home to get set up.
Arrangements can be made via post, online or via a dedicated phone line on 0300 790 6151 (until 31 July).
Moving forward, we will continue to support older customers as much as possible. This will include customer care visits for those who require further assistance. These were promised at the beginning of this process but can now take place, subject to any further Covid-19 restrictions, and will begin in the autumn. In July we’ll also be contacting licence holders regarding their annual renewal. Customers who joined the 75+ Plan or paying via direct debit, and those who have claimed a free licence will be sent their new licence automatically.
You can find more information regarding the changes, which may be useful for supporting your residents here, but if you have any queries or if you would like to know more please do get in touch and I will endeavour to help. I/We would also be very happy to set up a briefing to take you through the policy or answer any of your questions, and I have attached a short newsletter update for you to share with your organisation, which explains the support available.
Regards,
Dan Cooper
Senior Communications Specialist | TV Licensing
Mobile: 07756 215298
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